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Shipping
Entclés is designed, manufactured in and shipped from Los Angeles, California. Currently we are only shipping to the contiguous United States at zero shipping cost with qualified purchase. Shipping to Hawaii, Alaska and Puerto Rico are available at an additional shipping cost. To reduce waste and cost orders are fulfilled and shipped twice a month. Depending on your shipping address and time of order you can expect to receive your order within days of the 1st and 15th of each month.
Returns & Exchanges
We take great pride in our product, and quality of materials. All products are made to order and thoroughly inspected before shipped. Please take the time to check dimensions and weight prior to order as we have a strict return policy.
We want you to be completely satisfied with your purchase. If for some reason you are not satisfied or by some oversight your product is delivered damaged, please email returns@entcles.com with your order number to begin the return process.
Please note: We only accept unused products. Its ok to open the package to ensure the product is a good fit for your kit but it not ok to take your purchase for a test ride on set, in the salon or home. Refunds will not be processed or accepted unless after receipt and inspection items are in perfect resellable condition with original packaging. We also reserve the right to make partial refunds based on damage or lack of resale value.
Intended Use of Hot Tool Cases
Entclés Hot Tool Cases are intended to be used for hair styling irons only. Any use apart from stowing of unplugged curling, straightening, flat and wave irons is strictly against intended use. While the interiors of the case can take temperatures up to 450 degrees fahrenheit, Entclés hot tool cases are not designed to have irons that are in use, on, or plugged into electrical sockets to be stowed away closed in the pockets of the interior. If irons are in use, on or plugged into electrical sockets and powered on, we suggest laying them the heat resistant lined flap of the case. While the heat resistant lined interior flap is heat resistant up to 450 degrees Fahrenheit, it is not suggest to leave any hot iron unattended or unused for more than 10min at a time, especially over non metal materials like, but limited to; wood, acrylic or plastic surfaces. Extended contacted with surfaces may cause markings or damage to underlying surface. The exterior of the hot tool cases are not heat resistant and not intended to bare hot tools in any fashion.
Do we ship outside of the US?
Though we are currently only shipping to the US. We love keeping our options open. So if you‘re a fan of the Entclés brand and have to get your hands on a HTC send us an email and we will see what we can do.
Are these cases expensive?
We take great pride in our product, and quality of materials. All of our materials and labor are sourced in the United states with preference to Los Angeles, Ca supporting local jobs and economy. We use top of the line genuine leather that ethically and responsibly sourced. . The heat resistant sheets that make the interior heat resistant are commercial grade for maximum protection of your tools and surfaces. In addition the patented hooks are custom ordered for each case. We are not here to gouge our customers. This company was started by a freelance hair and makeup artist for her colleagues. We know the intricacy that goes into procuring our kits. The aim is to make that processes of our work life easier with functional, durable and stylish products. The cost of your Entclés purchase is for USA production, shipping, packaging, marketing and of course compensating the Entclés employees at an actual fair livable wage for the state of California. Our markup isn’t even at 50% of cost of production. So all things considered, NO our products are not expensive.
We heard you love animals and even the owner is a vegetarian why are you using natural animal leather?
Although it is true the vegan leather is not an animal product and it is technically is less expensive per yard than natural leather it is also a less durable and not a sustainable product in the longterm. Entclés is against ALL animal cruelty and mistreatment and yet we prefer natural leather for our products. Why? While Entclés is against animal cruelty & animal mistreatment we also recognize that fast fashion & the constant production of unnatural & unsustainable materials is causing severe damage to the planet. For this reason we support RESPONSIBLY sourced CRUELTY- FREE genuine leather, as it is durable, has a lower carbon footprint and produces less waste long term. We respect everyone’s choice on this matter and whatever one chooses we support choices made from due diligence and alignment to values.
Contact
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